FAQ

Cannon VoIP services are priced at $34 per extension per month, with a minimum of two extensions required. Additional features including call transcription and SMS messaging are included in this cost.

Cannon VoIP's CRM integrations with platforms like Zoho, HubSpot, and Odoo streamline workflows by enabling click-to-call, automatic call logging, and synchronization of contacts, enhancing productivity and customer engagement.

Cannon VoIP provides secure and flexible connectivity options, including softphone apps and cloud-based systems, enabling remote teams to stay connected and productive.

For a custom quote, see our Contact Us page. Feel free to call us Monday through Friday from 09:00 AM to 05:00 PM at (817) 973-1570 or email us anytime at info@cannonvoip.com.

Yes. You can use your own devices if they are on our approved compatibility list.

On-Prem Fax is designed for large-volume fax machines and requires hardware, while E-Fax allows users to send and receive faxes directly through email without any hardware requirements.

Yes. Number porting is $15 per line and can take up to 5 business days when scheduled. Any lines being ported over will only be down for a maximum of two minutes.

No. Cannon VoIP believes in earning your business through service and support, not locking customers into lengthy contracts.

No, Cannon VoIP is its own entity located in Grand Prairie, Texas. We are not associated with Cannon Communications in Maryland or Cannon System Design in Grand Prairie.

The callback option allows callers to request a callback instead of waiting on hold, reducing abandonment rates and improving customer satisfaction.

In many cases, yes. VoIP systems often reduce hardware costs, maintenance expenses, and monthly phone bills while providing significantly more features than traditional landlines.

Cannon VoIP's Plug-and-Play Access Points offer enterprise-grade WiFi 6 performance, secure SSID configuration, seamless roaming, and remote cloud-based management, making them ideal for modern business environments.

Yes. Pricing is $0.25 per minute for common countries, $1.75 per minute for non-common countries, and quoted separately for extreme countries. See here for more details: https://www.cannonvoip.com/post/international-calling-rates.

Cannon VoIP's advanced analytics and reporting tools provide detailed insights into call performance, agent productivity, and customer experience metrics, helping businesses make data-driven decisions.

No. Cannon VoIP helps manage and support your phone system so your team can focus on running the business instead of troubleshooting technology.

Call routing automatically directs incoming calls to the right department, employee, device, or location based on your business rules.

Cannon VoIP's SMS and WhatsApp integration allows businesses to engage customers over text and messaging apps, providing faster and more convenient interactions.

Yes. Each employee can have a dedicated extension, voicemail box, direct dial number, and customized call settings.

VoIP (Voice over Internet Protocol) is a modern phone system that allows businesses to make and receive calls over the internet instead of traditional phone lines. VoIP systems offer advanced features, scalability, and cost savings compared to legacy phone systems.

The live wallboard feature provides real-time dashboards displaying queue, agent, and call metrics, improving visibility and team performance.

The auto attendant feature efficiently routes calls to the appropriate departments or individuals, reducing wait times and improving customer satisfaction.

When an extension is used for more than an average of 6 hours per day, a $5 per extension per month fee is charged.

You need at least two extensions to start service with Cannon VoIP.

A stable, business-grade internet connection is recommended for optimal performance. Cannon VoIP can help assess your current network and recommend improvements if needed.

Yes. Business SMS and texting features allow employees to communicate with customers using their business phone number.

Yes. You can add or remove users, extensions, or locations as your business changes.

Missed calls can go to voicemail, be emailed as an audio file, forward to another employee, or ring a mobile device.

VoIP systems are designed to be user-friendly, and our team helps train and support your staff during onboarding.